Faq

services

what services are included in my car subscription?

Your subscription covers most of the costs of operating your vehicle excluding consumables such as fuel, washer fluid, oil and speeding tickets, tolls and parking

Is wear & tear coverage included?

Wear & tear coverage applies to all vehicles in subscription but it covers fair wear & tear needs for all car parts, provided that the wear & tear is not due to improper use

Is insurance included?

yes it is but the coverage is only for the vehicle and pricing may differ per car which is already inclusive in the subscription

subscription

what is the?

Is a monthly subscription with maximum 7 year term. A fixed monthly payment covers most of the practicalities of driving. You also have the option to change the car or cancel with 3 months notice

how do i know if subscription is right for me?

The service keeps your options to a wide range of cars that you might like plus essential services that are included for a fixed monthly payment.

how do i subscribe?

Go to vehicles, search for the car you want, subscribe and we check your affordability. Once everything is sorted, you can pick up your car or it can get delivered

how long does it take to subscribe to a car?

It can take couple of minutes or a day when all information provided is in order and affordability checks have been made

can I switch to a different vehicle if i have change my mind?

Yes you can but additional fees my apply but will not be the same when you have subscribed

terms & conditions

what is the difference between your service and other available options?

Our car subsription offers you flexibility, with most operating costs covered. It includes service, maintenance, insurance and replacement tyres

who is eligible for subscription?

Individuals with a valid driving license, income and can afford to pay for the subscription for a minimum duration of 6 months

billing

Are all prices quoted including VAT?

Yes, all subscription prices displayed online are gross prices including VAT. This means that the prices you is what you pay

what payment method can i use?

We use PayFast to process our payments, which accepts a wide range of payment methods such as credit and debt cars and accepts Visa, Mastercard and others

what is the account activation fee?

A fee that you pay once to access our services

when will i be charged my monthly subscription fee?

on the first working day of each month. Your subscription fee will always be paid one month in advance

when will my account be debited?

The first monthly payment will be deducted when your subscription order is confirmed. This payment is made in full

how does the first monthly payment work?

When you sign up for a subscription, you will need to make a first monthly payment when submitting your order. This payment is equal to your normal monthly subscription fee. You will pay this online by credit/debit card.

delivery

how quickly can I get a car?

Within 5 working days but if there is any delays, it could be 14 days

how do I collect my car?

You can collect your car from a preferred retailer or choose to have it home delivered

return and change

how do i change my car?

Simply select the small dotted menu in your subscription, select change car and choose the car you want to change to. Note that additional fees may apply

can i cancel my subscription?

Yes you can provided that you send us a 3 months notice

Is it possible to buy the car at the end of my subscription?

Yes if you have chosen the Pro option but it is not available for the Basic option.

The FAQ will be updated occasionally and any question that you may have will be added her. Otherwise please send us your question via our social media pages.

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